FAQ
  • Q13: What's the MOQ (Minimum Order Quantity)?

  • A:

    Based on various products:


    All floor pads,

    ≥13 inches,  MOQ should be 300pcs in total,

    <13 inches, MOQ should be 50pcs in total.


    As for Resin-bond pads,

    As usual, 6pcs is one set so the MOQ is 100 sets.


    All these terms only work for our dealers or agents. Not available for individual customer. For more details, please consult with our sales engineer.


  • Q14: How about the size and shape of your pads?

  • A:

    As for size, we can produce all sizes according to your demands. As usual, it ranges from 5”/125mm to 28”/700mm. All sizes are available according to your demand. Here are some size examples:

    4"/100mm      5"/125mm

    6"/150mm       7"/180MM

    8"/200mm      9"/225mm

    10"/250mm    11"/280mm

    12"/300mm     13"/330mm

    14"/350mm    15"/380mm

    16"/400mm    17"/430mm

    18"/450mm    19"/480mm

    20"/500mm    21"/530mm

    22"/550mm    24"/600mm

    27"/685mm     28"/710mm

    36"/900mm    48"/1200mm


    For shapes, at the moment, the round and rectangle one are most popular. If you need a special size, please let us know which machine you use and we can produce as you hope.


    You can buy finished products or semi-finished sheets which means you can cut whatever you want. Our rolls are 36.57 (L) *1.42 (W) * 0.025m (H), but as for shipping it safely, we advise you to cut it as a specific sheet such as 2.28*1.42m. Anyway, the width of the rolls is fixed.




  • Q15: How is the package of your pads?

  • A:

    Three package plans:


    1.By carton. As for EZshine floor pads, as usual, if it's bigger than 13"/330mm, it will be 5pcs/carton, if it's smaller than 13"/330mm, the package size depends on the order quantity.


    Here are some samples:

    Size of Pads                     Pcs/Carton                   Size of Carton
    5"/125mm                             20                            25.5*21*14.5 cm
    9"/225mm                             30                            50*39.5*26 cm
    11"/280mm                           30                            57*40*29 cm
    13"/330mm                            5                             39×39×14 cm
    15"/380mm                            5                             42×42×14 cm
    16"/400mm                            5                             43×43×14 cm
    17"/430mm                            5                             44*44*14 cm
    18"/450mm                            5                             53×53×14 cm
    19"/480mm                            5                             53×53×14 cm
    20"/500mm                            5                             54×54×14 cm
    21"/530mm                            5                             55*55*14 cm
    24"/600mm                            5                             66*66*14 cm
    27"/685mm                            5                             71*71*14 cm


    2.By plastic casing. As usual, it's packed by 2 pcs.


    3.By pallet. We will pack it as a pallet finally. The pallet size depends on the specific quantity.





  • Q16: What's your payment terms?

  • A:

    100% payment T/T before production.


  • Q17: What shipment ways do you recommend?

  • A: As for the test, express like UPS and DHL is the best way, fast with door to door service.

    As for the formal order, we now recommend you 4 ways, by express, by train, by sea or by air.

    Don't worry, we will calculate the costs of different shipments when you send us the order quantity.

  • Q18: What's the time and cost of each shipment?

  • A:

    As for time,

    Express-DHL & UPS: 4-6 days to Europe as usual (Door to Door)

    Air shipment: 4-6 days (Door to the port)

    Train: 25 days but not available for all EU countries (Door to the port)

    Sea: 35-45 days (Door to the port)


    As for cost,

    Express > Air > Train > Sea, specific cost will be calculated based on your order quantity.


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